Lifetime Buyback & Exchange Policy

At Trishaana Jewels, we believe in building lifelong relationships with our customers. To ensure your complete peace of mind, we offer a Lifetime Buyback and Exchange Policy on all genuine jewellery purchased from us, subject to the following terms and conditions.

1. Lifetime Exchange Policy

You can exchange your old jewellery purchased from Trishaana Jewels anytime in the future for new jewellery of your choice. The value of your old jewellery will be determined based on the prevailing gold rate and gemstone valuation on the day of exchange.

• 100% value of the net gold weight will be considered at the prevailing market rate.
• Diamond jewellery is not eligible for return or exchange under this policy.
• Gemstone Jewellery Policy: Returns, refunds, or exchanges for gemstone jewellery are accepted only within 15 days from the date of purchase, provided the jewellery is in its original condition and accompanied by the original purchase invoice and authenticity certificate. After 15 days, no return, refund, or exchange will be applicable for gemstone jewellery.

2. Lifetime Buyback Policy

We also offer a lifetime buyback option for customers wishing to sell back their jewellery purchased from us. The buyback value will be calculated as per the following:

• Gold value will be calculated based on the current day’s gold rate (for the purity mentioned on the invoice).
• Diamond jewellery is not eligible for buyback under this policy.

3. Conditions for Exchange / Buyback

• The jewellery must be accompanied by the original purchase invoice and authenticity certificate.
• The piece should be in its original condition without major damage or alteration.
• Jewellery will be inspected by our experts before final valuation.
• Buyback or exchange is available only for products purchased directly from Trishaana Jewels.

4. Exceptions

The Lifetime Buyback and Exchange Policy does not apply to:

• Diamond jewellery (no return, refund, or exchange is supported).
• Customized or specially ordered jewellery.
• Jewellery altered or repaired by third parties.
• Silver articles, coins, or accessories.

5. Verification & Processing Time

After receiving the jewellery, our experts will verify its authenticity and condition. The valuation process typically takes 3–5 business days. The final value will then be communicated to you, and payment or exchange can be processed accordingly.

6. Policy Updates

Trishaana Jewels reserves the right to modify or update the terms of this policy without prior notice. Any revisions will be posted on our official website and will take effect immediately.

7. Contact Us

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